Helping people reconnect with life and community.

MSSN provides structured social support for people experiencing loneliness or social isolation due to ageing, illness, disability, injury or major life transition.

Physical health. Mental health. Social health.

Health is not only about how we feel physically or emotionally. It is also shaped by whether we feel connected, included and able to participate in the world around us.

Connection

Support people to rebuild meaningful relationships and reduce social isolation.

Confidence

Create safe opportunities to practise participation, communication and everyday engagement.

Participation

Help people take practical steps back into community, routines and activities that matter to them.

Who we support

MSSN supports people whose social world has become smaller because of changing health, circumstances or life stage.

Older Adults

People experiencing loneliness, reduced social networks, retirement transition or barriers to community participation.

People living with illness, disability or injury

People whose health or recovery has disrupted confidence, routine, relationships or community engagement.

People navigating major life change

People adjusting to retirement, loss of role, prolonged absence from work, changed capacity or other transitions that affect connection and identity.

A practical pathway back to connection

1. Understand

We start by understanding the person’s circumstances, goals, current supports and barriers to participation.

2. Build

The person joins the most suitable MSSN program to rebuild confidence, routine, social skills or participation.

3. Connect

We support practical connection with people, activities and community opportunities that can continue beyond the program.

Choose the support that fits the person

MSSN provides structured social support programs for people experiencing loneliness, social isolation or reduced community participation due to ageing, disability, illness, injury or life transition. Our programs can be matched to individual needs, goals and circumstances, helping people strengthen social connection, rebuild confidence and increase meaningful participation in everyday life.

Connect

Facilitated social connection and supported participation for people who are isolated or have lost regular social contact.

Rebuild

Structured support to rebuild confidence, routine and participation after illness, injury, disability or prolonged isolation.

Regain Control

Practical capacity-building for people who need help managing everyday participation, confidence and self-direction.

Transition

Support through major transitions such as retirement, changing work capacity, recovery or a shift in social role.

For organisations supporting people at risk of social isolation

MSSN works with insurers, health and rehabilitation services, aged-care and disability organisations, councils and community partners seeking a structured response to social disconnection.

Built around meaningful participation, not simply attendance

MSSN’s model is grounded in the understanding that social connection is an important part of health, recovery and wellbeing. Evidence consistently links loneliness and social isolation with poorer physical and mental health outcomes, while meaningful social participation can support confidence, functioning, resilience and quality of life.

The emphasis is on whether the person is becoming more connected, more confident and more able to participate in everyday life, relationships and community.

Programs are structured and facilitated, with support tailored to the person’s circumstances, goals and level of readiness. The aim is to create practical opportunities for connection, build social confidence over time and support sustainable participation beyond the program itself.

Social Participation

Measure whether people are becoming more able and willing to engage in relationships, activities and community life.

Confidence & self-direction

Track whether participants feel better able to initiate, plan and sustain meaningful activity.

Connection & belonging

Understand whether participants are building relationships and feeling less socially disconnected.

What participation can look like

“I can sleep now; I can finally breathe…I’ve learnt to breathe in the classes, and you know I think it’s because I got a job. I finally sleep all night. I haven’t been able to sleep through a whole night since the accident.”

"Uplifting! Caroline sets the tone for each session, she is always so positive nice to be around… rubs off on everyone… even if we have a difficult situation or in a negative mood, she can put a positive spin on it…. Good at bringing people out of a negative mindset.”

"You get self-worth, self-confidence, and see yourself in a different light. You realise you are not alone and it's okay to feel the way you feel. It becomes the highlight of your week...It would benefit anyone who is struggling in life. It feels like a family.”

"These sessions are a break, a time-out from reality. I know that for an hour I might laugh or not but I am listening to other people and not thinking about my situation. It gives me a break and I look forward to it. The other day I couldn’t go but I was able to hook it up on the car as I wanted to be involved. The format allows me to do that and I was glad I could.”

"Life-changing! I used to be in a really dark place. The group has given me hope. People listen. I don’t feel alone anymore. I realised that there are other people on a similar journey. I used to feel isolated. I used to be really active and suddenly I wasn’t able to be. Injuries aren’t always visible. When we get together, we don’t feel worthless. You feel listened to. You feel important.”

“The team is my shining light, they are amazing...I wonder and will always wonder (I tell my case manager all the time) how can people I don’t know do so much for me?”

Not sure where to start?

Tell us a little about the person and what has changed. We can help identify the most appropriate MSSN pathway.