What Happens When A Rehab Counsellor Becomes A Case Manager? Discover the surprising impact on workers’ comp!

Episode Summary: In this insightful discussion on the latest podcast episode Alicia Gibbs & Dr Caroline Howe  highlight the importance of a holistic rehabilitation approach, focusing on both physical and emotional recovery. They delve into the pressures faced by case/claim managers and how rehabilitation counsellors can help navigate the complexities of the insurance industry, advocating for workers’ rights and flexible recovery solutions.

Guests: Dr Caroline Howe, Alicia Gibbs & MSSN Members

Host: Abe

The workers’ compensation case manager is crucial in managing the logistics of an injury claim, the rehabilitation counsellor enhances the process by focusing on the worker’s vocational recovery and emotional health. Together, they ensure that injured workers receive comprehensive care, facilitating a smoother and more successful return to work. But what happens when the rehab counsellor becomes a case manager?

This week we chat to Alicia Gibbs. The discussion explores the challenges and rewards of working in rehabilitation, the importance of a holistic approach to recovery, and the role of insurance companies in supporting injured workers.

Key Takeaways:

• The Importance of Holistic Rehabilitation: Alicia emphasises the need for a holistic approach to rehabilitation, considering not only physical recovery but also mental and emotional well-being.
• Challenges in the Insurance Industry: She discusses the complexities of the insurance industry, including the pressure on case managers to process claims quickly and the potential for compassion fatigue.
• The Role of Rehabilitation Counsellors: Rehabilitation counsellors play a crucial role in advocating for injured workers and helping them navigate the insurance process.
• The Need for Change: Alicia suggests that the insurance industry needs to adapt to the changing needs of injured workers and consider more flexible approaches to recovery.

Ready to dive deeper into this important topic? Don’t miss our full conversation with Alicia and Caroline.

Tune in to the podcast now and discover how rehab counsellors are shaping the future of workers’ compensation!